SMS Consent

Last updated: December 2, 2025

By providing your phone number at checkout or through our customer support channels, you consent to receive transactional SMS text messages from Ketchikan Sam’s related to your orders and deliveries.

These messages are non-marketing and are used only to ensure timely shipping, tracking, and delivery of your purchase — especially important for frozen and perishable seafood items.

What You Will Receive

By consenting, you agree to receive SMS messages including:

  • Order confirmations

  • Shipping notifications

  • Tracking updates

  • Out-for-delivery alerts

  • Delivery confirmations

  • Delivery exceptions or delays

Message Frequency

Message frequency varies based on your order status and delivery events.
You will only receive messages related to your active orders.

We do not send marketing or promotional SMS.

Opt-Out Instructions

You can unsubscribe from SMS messages at any time.

To stop receiving messages, reply:

STOP

To resume receiving messages in the future, reply:

START

Help & Support

For assistance with SMS communications, reply:

HELP

Or contact us at: info@ketchikansams.com

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

How Your Phone Number Is Used

Your phone number is used only for:

✔ SMS delivery alerts
✔ Carrier updates
✔ Frozen/perishable product arrival notifications
✔ Customer support messages

Your number is never sold, shared, or used for marketing messages.

For full details on how we handle your personal information, please review our:

👉 Privacy Policy
https://ketchikansams.com/pages/privacy-policy

👉 Terms of Service
https://ketchikansams.com/pages/terms-and-conditions

Additional Information

We use Twilio as our SMS provider to deliver order-related text messages.
For automation of shipping events, we use Make.com.
Your consent at checkout constitutes your agreement to receive these transactional updates.

 

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