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Privacy Policy

Last updated: December 2, 2025

Ketchikan Sam’s (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide during purchases, account creation, or communication with us.

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

Order Information

  • Items purchased

  • Payment method (processed securely through Shopify Payments; we do not store card details)

  • Shipping method

  • Tracking numbers

  • Order history

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and Shopify analytics tools

2. How We Use Your Information

We use your information to operate our business and fulfill your orders. This includes:

  • Processing, packing, and shipping your purchases

  • Sending order confirmations

  • Sending shipping, delivery, and tracking updates

  • Managing your customer account

  • Providing customer support

  • Detecting and preventing fraud

  • Improving our website and user experience

3. SMS Notifications (Shipping & Delivery Updates)

(✔ Twilio Required Section)

When you provide your phone number at checkout, you consent to receive transactional SMS messages related to your order, including:

  • Order confirmations

  • Shipping notifications

  • Tracking updates

  • Out-for-delivery alerts

  • Delivery confirmations

  • Delivery issues or exceptions

These messages are strictly non-marketing and used for timely delivery of frozen and perishable products.

Message and data rates may apply.
To stop receiving messages, reply STOP at any time.
Reply HELP for help.

For more information about SMS consent, visit:
👉 https://ketchikansams.com/pages/sms-consent

4. Email Communications

We may send you emails for:

  • Order confirmation

  • Shipping notifications

  • Delivery updates

  • Customer support follow-ups

We do not send marketing emails unless you explicitly subscribe.

5. How We Share Your Information

We share information only with trusted third-party partners who help operate our business:

Shopify

E-commerce platform powering our online store.

ShipStation

To generate shipping labels and manage fulfilment.

Shipping Carriers

FedEx, UPS, USPS — for delivery and tracking.

Twilio

To send transactional SMS shipping notifications.

Make.com

To automate shipping events and SMS workflows.

We do not sell or rent your personal information.

6. Security & Data Retention

We store your information securely using Shopify’s encrypted systems.
Order records are retained to meet:

  • Legal requirements

  • Accounting rules

  • Tax obligations

  • Business records

7. Your Rights

Depending on your region, you may have rights to:

  • Request a copy of your personal data

  • Request deletion of your data

  • Request correction of inaccurate information

  • Opt out of SMS messages

To exercise these rights, contact us using the information below.

8. Cookies & Tracking

We use cookies for:

  • Shopping cart functionality

  • Checkout processing

  • Analytics

  • Personalization

You may disable cookies through your browser, but parts of our site may not function properly.

9. Children’s Privacy

We do not knowingly collect personal data from children under 13.
If you believe a child has provided data, contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last updated” date reflects the latest revision.

11. Contact Us

Ketchikan Sam’s
Ketchikan, Alaska
Email: info@ketchikansams.com

If you have questions regarding this policy, please contact us.

Get in touch